Question 1

Can I run them through an inkjet or laser printer?

Accepted Answer

Yes, we supply high-speed A4 laser labels or inkjet labels guaranteed A4 label paper, which is 100% compatible and can be used for both applications. They will also work in most photocopiers.

Question 2

How easy is it to set up the printer for your labels?

Accepted Answer

Most of our label layouts are compatible we the pre-formatted layouts contained within Microsoft Word, Access, Excel, PDF etc and many other software programs and then it’s usually a case of identifying the label size and number on the sheet and away you go!
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A Word template is available for each of our label products.
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Word templates can be used in any similar program that works with the Word format, while PDF templates can be used in any graphics software package that lets you edit PDF files (for example, Photoshop or Adobe InDesign.
Important note: Adobe Reader and similar programs only allow you to open and view PDF files; these programs are not used to edit a PDF template).

Question 3

Do I need a test print?

Accepted Answer

Once you have designed your template, always do a test print onto blank paper before printing onto your labels; this will allow you to check the accuracy of your template and your printer’s alignment – and make any necessary adjustments required to get the best possible alignment – before you put your labels in your printer.

Question 4

Can I have a credit account?

Accepted Answer

Orders over £500 + VAT may be credited subject to our terms and conditions.

Question 5

When are the goods despatched?

Accepted Answer

Boxes are sent by Royal mail in 2-3 days. On each shipment, a representative of your organization will need to sign to ensure the shipment arrives safely and correctly.

Question 6

Are the labels available in any colour, other than white?

Accepted Answer

We can arrange via a bespoke production for them to be printed in any colour you require.

Question 7

My labels are not what I expected, what should I do?

Accepted Answer

Please contact with us

Question 8

What should I do if my labels that I receive are damaged?

Accepted Answer

Please let us know photo information as soon as possible and we will offer you a refund or a replacement.

Question 9

Can you send me samples / sample sheets?

Accepted Answer

Yes, we can provide samples when requested.

Question 10

How much are the shipping costs?

Accepted Answer

Free next working day delivery applies for orders over £60,00 (excluding VAT), placed before 3pm, Monday to Friday, for delivery to UK mainland addresses.

Encods Trade and Consultancy Ltd

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