FAQ

Questions about A4 laser labels

Can I run them through an inkjet or laser printer?

Yes, we supply high-speed A4 laser labels or inkjet labels guaranteed A4 label paper, which is 100% compatible and can be used for both applications. They will also work in most Photocopiers.

How easy is it to set up the printer for your labels?

Most of our label layouts are compatible we the pre-formatted layouts contained within Microsoft Word, Access, Excel, PDF etc and many other software programs and then it’s usually a case of identifying the label size and number on the sheet and away you go!

A Word template is available for each of our label products.

Word templates can be used in any similar program that works with the Word format, while PDF templates can be used in any graphics software package that lets you edit PDF files (for example, Photoshop or Adobe InDesign.

Important note: Adobe Reader and similar programs only allow you to open and view PDF files; these programs are not used to edit a PDF template).

Do I need a test print?

Once you have designed your template, always do a test print onto blank paper before printing onto your labels; this will allow you to check the accuracy of your template and your printer’s alignment – and make any necessary adjustments required to get the best possible alignment – before you put your labels in your printer.

 

Can I have a credit account?

Orders over £500 + VAT may be credited subject to our terms and conditions.

 

When are the goods despatched?

Boxes are sent by Royal mail in 2-3 days. On each shipment, a representative of your organization will need to sign to ensure the shipment arrives safely and correctly.

Are the labels available in any colour, other than white?

We can arrange via a bespoke production for them to be printed in any colour you require.

 

My labels are not what I expected, what should I do?

Please contact with us

What should I do if my labels that I receive are damaged?

Please let us know photo information as soon as possible and we will offer you a refund or a replacement.

Can you send me samples / sample sheets?

Yes, we can provide samples when requested.

 

How much are the shipping costs?

Free next working day delivery applies for orders over £200,00 (excluding VAT), placed before 3pm, Monday to Friday, for delivery to UK mainland addresses.  

                            

Questions about thermal transfer ribbons

 

Printed image is not dark enough.
There are many possible reasons why the image is not printing dark enough. First, check your printer’s energy settings. Increase the energy setting gradually until you get the desired darkness. Then check to make sure the print speed is set per the ribbon’s specifications. Lower the print speed to match the ribbon’s specifications.

 

Finally, if printed image is still too light, check the label’s compatibility with the ribbon. Label must be designed for use in thermal transfer printers. If it is not a thermal transfer substrate, it will not print properly. Varnishes radically change the surface of labels making most unsuitable for thermal transfer printing.

 

Print image is too dark and/or smudging.
The printer’s energy setting is too high. Lower the setting.

Ladder barcodes are printing too dark and/or smudging
Check the print speed. Printing ladder barcodes at high speeds is very challenging for thermal transfer printing even under ideal circumstances. Some label and ribbon combinations cannot print ladder barcodes at high speeds. Check with your TTR supplier for recommendations on appropriate label/ribbon combinations for this type of printing.

 

 

 

 

 

 

Ribbon is wrinkling
Try one or a combination of the following recommendations:

  1. The ribbon is too wide for the label causing one side of the ribbon to travel faster than the other.

Make sure the ribbon is just a few millimetres wider than the label.

  1. The tag stock is too thick for the printer’s head tension. Adjust printer’s head tension or consider using a thinner tag stock.

  2. Printhead pressure is too tight and/or tilted. Loosen the printer’s head tension slightly. Make sure pressure is adjusted evenly across width of printhead.

  3. Printhead is mounted incorrectly. Follow printer manufacturer’s instructions on printhead installation. (Make sure printhead is facing correct direction and printhead elements are level with ribbon and label surface.)

  4. Clear any residue in print path.

  5. Adjust ribbon tension on supply and rewind spindles.

  6. Lower printer’s energy settings.

  7. Poor quality back coat on ribbon. This is common for ribbons supplied by inferior TTR manufacturers.

 

Printed image has voids/streaks
If there is a continuously printed line (streak) in the direction of printing, the printhead needs cleaning. Follow printer manufacturer’s instructions for printhead maintenance and/or cleaning printheads.

If there is a continuous void in the direction of printing, first clean printhead per printer manufacturer’s instructions. If this is not successful, a printhead’s heating element may have burnt out. Consult the printer manufacturer about replacing printheads.

Questions about label rolls

What is the core size of roll labels?

The core size of roll labels may vary with desktop printers, industrial printers, applicators, and print &apply systems. The standard core for roll labels is 76mm (3”), though other less common sizes are available.


Do you sell labels for applicators and print apply systems?

Yes, we sell on order.

What is roll direction and why is it important?

Roll Direction, also called Unwind direction, refers to the way your labels are oriented as you unwind your roll of labels.  The labels will need to come off the roll and feed into your machine in a specific position each time. Otherwise, your label will go on upside down or reversed onto your product. No worries if you are applying labels to your product by hand, you don’t need about roll direction.

 

What does ID and OD mean in terms of printing?

ID refers to the “inner diameter” of the label roll and OD refers to the “outer diameter” of the roll.  it is important to know the size of the roll that will fit onto the label applicator. 


What type of label materials do you sell?

We produce and sell labels for almost all available label materials on order.

Matt Polyester & Polyethylene Labels, Gloss Polyester Labels, Gloss or Semi-Gloss Paper
Matt Paper Labels etc.

What adhesive is used for labels?

Acrylic adhesive is a hard bonding adhesive and is used for more permanent label applications.

 

What is a removable adhesive label?

Removable labels use specialized adhesives that provide a secure bond to the surface material yet allow the label to be removed without leaving adhesive residue, damaging the surface, or tearing the label

 

What is a permanent label?

Permanent labels can be defined as labels that need to remain on a product's container for a sustained period of time. The information on these labels needs to remain on the product permanently.

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